How BRCKS Bot Works in WhatsApp
BRCKS Bot is the WhatsApp assistant behind BRCKS. Your site team messages your dedicated BRCKS WhatsApp number the way they'd message any other contact — a photo, a voice note, a two-line update. BRCKS Bot files that message against the right project, transcribes the voice note, tags the variation or snag, and updates the site diary for the day. No commands to memorise, no app to install, no training day for the lads.
What BRCKS Bot Does — Five Real Examples
The best way to understand BRCKS Bot is to see the actual WhatsApp messages your team sends and what BRCKS does with each one behind the scenes.
1. Logging a variation from the kitchen
"Riverside plot 4 — client wants the socket moved to the other side of the range. Says fine to charge the extra."
BRCKS Bot files this as a variation against Riverside plot 4, timestamps it, flags "client sign-off: yes" and surfaces it on the project's variations tab ready for pricing. When the invoice is disputed in month four, the original WhatsApp message is one click away.
2. A snag photo from the site manager
"Hairline crack above kitchen door, plot 6."
[photo attached]
BRCKS Bot creates a snag on the snag list for plot 6, attaches the full-resolution photo, assigns it to the decorator based on the trade routing rules and drops it into the plot's handover pack. When the decorator sends a proof-of-fix photo back later, BRCKS Bot closes the snag automatically.
3. A voice note from the foreman at 7am
[45-second voice note about deliveries, weather, and a subcontractor no-show on plot 2]
BRCKS Bot transcribes the voice note, extracts the labour count, the weather, the delivery mention and the subcontractor no-show, and files each into the day's site diary for the correct plot. The transcript is fully searchable. Six months later, you can find that exact "Tuesday morning" reference in one query.
4. A quick RFI from a subcontractor
"/rfi — Riverside plot 7 — do we route the soil pipe through the utility ceiling void or drop through the pantry? Waiting on this."
Using the optional /rfi shortcut, BRCKS Bot files this as a formal RFI against plot 7, routes it to the PM, starts a response clock and marks the affected trade as "awaiting information". When the PM replies in WhatsApp, the response is captured as the formal RFI answer.
5. A commissioning photo from an M&E subcontractor
"Boiler commissioned plot 3. Benchmark done."
[benchmark photo + boiler serial photo]
BRCKS Bot files the photos against plot 3's commissioning pack, extracts the boiler serial number, and adds the benchmark to the plot's compliance record. When the customer's warranty registration is needed, it takes one search.
Optional Shortcuts (Not Commands)
BRCKS Bot is designed to work without commands — the whole point is that the site team keeps sending WhatsApp messages the way they always have. But if a PM or site manager wants to explicitly tag something, a handful of natural-feeling shortcuts exist:
/variation— flag the message as a variation for pricing and sign-off/snag— force the message into the snag list (BRCKS Bot usually spots snag photos on its own)/rfi— open a formal RFI and start a response clock/decision— flag the message as a client decision to lock into the record/diary— pin the message to the day's site diary explicitly
They are shortcuts, not required commands. 90% of the value of BRCKS Bot comes from photos and voice notes with no shortcut at all.
The Difference Between a Bot and a System
A lot of "construction WhatsApp bots" exist. Most are thin: they take a message, drop it into a spreadsheet or Airtable, and stop. BRCKS Bot is the WhatsApp surface of a full construction project management platform — variations, RFIs, snagging, site diary, commissioning packs, client portal, exportable audit trail. The bot is how site talks to it. The platform is what turns those messages into a defensible record.
Which is why BRCKS holds up where a raw WhatsApp scroll or a lightweight bot doesn't — in a client dispute, an insurance claim, a Building Safety Regulator request or a defects liability period two years after handover.
Frequently Asked Questions
What is BRCKS Bot?
BRCKS Bot is the WhatsApp assistant behind BRCKS. Your site team messages your dedicated BRCKS WhatsApp number with photos, voice notes and quick updates; BRCKS Bot files them against the right project, transcribes voice notes, tags variations and snags, and updates the site diary — all without anyone on site having to log into anything.
Do I need to learn special commands?
No. Most updates are just a photo with a short caption ("Riverside plot 4, kitchen sockets done"). BRCKS Bot understands the natural site vocabulary your team already uses. Optional shortcuts like "/variation", "/snag" or "/rfi" are there if you want to flag something explicitly.
Does it work in group chats?
BRCKS Bot works via your dedicated BRCKS WhatsApp number using the WhatsApp Business API. The most reliable pattern is site team → BRCKS number as a direct message or a small project-scoped chat. It coexists with your existing WhatsApp groups; you decide what routes into BRCKS.
Is my data private?
Yes. Your project data sits in your BRCKS workspace and is not shared with other customers. Messages between your team and BRCKS Bot are handled through the official WhatsApp Business API. See our privacy policy for full detail.
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