BRCKS for insurance restoration contractors

Typical pain points

• Loss sites scattered across WhatsApp — evidence buried when the claim is disputed.
• Photos and moisture readings the adjuster can't find.
• Defensible records built retroactively, under time pressure.

Features for restoration

• WhatsApp capture and automatic site diary
• Timestamped photo evidence
• Client / insurer portal
• Variations with sign-off
• Multi-project feed

Example

"Loss 4421 — moisture readings day 6." BRCKS files the readings and photos to Loss 4421, updates the day-by-day drying log, and builds a trend the loss adjuster can review.

Why WhatsApp alone fails a claim

Restoration work is fast, dispersed and evidence-driven. Crews are on three loss sites in a day, sending photos into whichever group chat is nearest. That is fine until an insurer queries scope six months later: the photos exist but nobody can prove which room, which day, or which reading came first. BRCKS keeps the same messaging habit and attaches every photo, note and voice message to the right loss reference with a timestamp that cannot be edited after the fact.

The record an adjuster will accept

• Dated first-attendance notes and initial condition photos
• Daily drying logs with moisture readings plotted over time
• Scope changes captured as priced, client-approved variations
• Labour and attendance from the automatic site diary
• 360° tours showing pre-strip condition once the room has been stripped
• A shared portal so the insurer or adjuster reads the file without emailing you for it

Running many small losses at once

Most restoration contractors do not have one big job; they have forty small ones at different stages. The multi-project feed shows every open loss, what moved today and what is overdue, and "Ask BRCKS" answers questions like which losses have no readings logged this week. Paid seats cover your core team only — subcontracted trades and adjusters are free. See pricing.

From first attendance to final invoice

The evidence a claim depends on is created in the first two hours on site, usually by whoever got there first. BRCKS lets that person photograph the loss, dictate a voice note describing what they found, and send it to the same WhatsApp number they use for everything else. It arrives filed against the loss reference with a timestamp, which means the initial condition record exists before anyone has decided how the claim will be argued.

From there the file builds itself: attendance, drying data, scope changes, strip-out photographs, reinstatement progress and sign-off. When the insurer or adjuster queries a line, the answer is a date and a photograph rather than a phone call to someone's memory.

Working with adjusters and insurers

Adjusters do not want your project management tool; they want the file. The portal gives them a read-only view of the loss — photos, readings, dated notes and approved scope — without an account, a licence or an app. That removes the most common friction in a restoration claim, which is not disagreement about the work but delay in evidencing it.

Free client and insurer access is deliberate. Charging per viewer is what causes contractors to email zip files of photographs instead, and that is where evidence goes missing.

Subcontracted trades on a loss site

Restoration relies on a rotating cast — driers, electricians, plasterers, decorators, specialist cleaners. They are on the job for days, not months, so any system that requires onboarding will simply not be used. Because they stay in WhatsApp and cost nothing on BRCKS, their photographs and hours land in the same file as everyone else's, which is what makes the record complete rather than partial.

Get the next loss on it

The fastest way to judge it is on a single live claim, comparing the file BRCKS produces against the one your team would have assembled by hand at month end. Try it on one live claim. Point the field team at the BRCKS number, and compare the file you end up with against your usual one. Start a 14-day free trial, watch the demo, see the snagging app for defect close-out, or talk to us.